Privacy policy

This policy explains how Ezo Connect Ltd, the operator of realASMR, uses personal information when you visit the website, create an account, save a mix, request a sound, join a beta, contact support or later purchase a subscription.

1. Who is responsible

Ezo Connect Ltd, First Floor, Liberation Station, Esplanade, St Helier, Jersey, JE3 6BP, is responsible for deciding how personal information is used. Privacy enquiries may be sent to support@realasmr.com.

2. Information we process

Depending on what you use, this may include your email address and Supabase user identifier; sign-in and security records; saved mix names, sound layers, volume, timing and listener preferences; membership and entitlement status; support messages; private-beta signup status, consent and feedback; sound requests; and limited device, request and security information supplied by our infrastructure providers.

3. Accounts and authentication

Supabase provides realASMR account authentication and database services. Supabase processes the email address, password hash and technical records needed to verify email addresses, authenticate users, maintain sessions, recover access and protect accounts. Ezo Connect Ltd cannot view account passwords.

4. Saved mixes and preferences

Anonymous mixes and basic preferences may be stored locally in your browser. Signed-in mixes are stored in Supabase and linked to your account so they can be available across devices. Database access rules are designed so a signed-in listener can access only their own saved mixes.

5. Local storage and essential cookies

realASMR uses browser local storage for device-only mixes and preferences, and session storage for a random first-party analytics session identifier. Supabase may use essential browser storage or cookies to maintain authentication and security. These technologies are required for features you choose to use and are not used for third-party advertising.

6. Audio delivery

Production audio is intended to be stored and delivered through Cloudflare R2 and Cloudflare’s network. Cloudflare may process request information such as IP address, device and browser details, requested file, timing and security signals to deliver content, prevent misuse and operate its network.

7. Payments and Paddle

When paid subscriptions open, Paddle is intended to act as Merchant of Record. Paddle will process checkout, payment method, billing, tax, fraud-prevention, subscription and transaction information under its own buyer terms and privacy notice. realASMR will receive the customer, transaction and subscription information needed to grant access, support the account, reconcile payments and meet legal obligations. We will not store complete payment-card details.

8. Support, beta and sound requests

When you contact us, join the private-beta invitation list or submit a sound request, we use the details you provide to respond, assess the request, administer the beta and protect the service. Beta signup records include the email address, consent time, signup source, invitation status and a limited invitation history. Secure acceptance and unsubscribe tokens are stored only as one-way hashes and expire or are invalidated after use. Beta and launch emails are sent on the basis of your consent, which you may withdraw at any time by contacting us. Public sound ideas and aggregate vote totals may be displayed without publishing a requester’s private contact details.

9. First-party analytics

The application currently records limited first-party product events, including page views, mixer starts, sounds added, mixes saved and requests submitted. Events contain a random session identifier, event name, page path and limited feature properties. They are used to understand whether the service works and which features are useful. We do not use advertising trackers or sell personal information.

10. Why we use information

We process information to provide requested services and accounts, perform a future subscription contract, respond to communications, maintain security, improve the product, administer the private beta and meet legal obligations. Where required, we rely on consent for optional communications and legitimate interests for proportionate product analytics, service improvement and fraud prevention.

11. Sharing and international processing

Information is shared only where needed with service providers such as Supabase, Cloudflare, Paddle and professional advisers, or where required by law. Some providers may process information outside Jersey or your country. We use provider terms and appropriate safeguards where required by applicable data-protection law.

12. Retention

Account and saved-mix information is normally retained while the account remains active and for a limited period afterwards where needed to restore service, resolve disputes or meet legal duties. Support records are retained only as long as reasonably necessary for the enquiry and related obligations. Payment and tax records may be retained for legally required periods. First-party analytics are kept only for product and security needs and will be reviewed as the beta develops.

13. Account deletion

You may delete your account using the account page or request deletion by emailing support@realasmr.com. We will delete or anonymise account-linked information unless it must be retained for legal, security, payment or dispute reasons. Device-only mixes can be removed through the mixer or by clearing the site’s browser storage.

14. Your rights

Subject to applicable law, you may ask for access to, correction of, deletion of or restriction on your personal information, object to certain processing, request portability, or withdraw consent where consent is the basis used. You may complain to the Jersey Office of the Information Commissioner or the data-protection authority where you live.

15. Children

Accounts are not intended for children under 16. If you believe a child has supplied personal information without appropriate permission, contact us so we can investigate and remove it where required.

16. Changes

We may update this policy as realASMR moves from private beta to paid service. Material changes will be highlighted where appropriate, and the date above will be updated.