Terms of service

These terms govern your use of realASMR.com and the personalised audio-streaming service we are preparing. The service is operated by Ezo Connect Ltd of First Floor, Liberation Station, Esplanade, St Helier, Jersey, JE3 6BP.

1. The service

realASMR is designed to let listeners combine individual recordings—such as whispers, page turning, tapping, fire and ambience—into personalised mixes. The public website is currently a coming-soon and private-beta service. Paid access is not yet available.

2. Eligibility and accounts

You must be at least 16 to create an account. You must be at least 18, or have the involvement of a parent or legal guardian, to purchase a subscription. You must provide accurate information, protect access to your email account and tell us promptly if you suspect unauthorised use.

3. Free and paid access

Some features are planned to remain available free of charge. realASMR Plus is planned to provide additional recordings and features. Before paid access opens, the final price, billing period and included features will be displayed clearly at checkout.

4. Renewal and cancellation

When subscriptions become available, they will renew automatically for the selected monthly or annual period until cancelled. You will be able to cancel through the billing-management route provided with your purchase. Cancellation stops future renewals; access normally continues until the end of the paid period. Refunds are covered by our Refund Policy and applicable consumer law.

5. Permitted personal use

You may stream and combine recordings for your own personal, non-commercial listening. Unless a feature expressly states otherwise, you may not copy, capture, download, extract, reproduce, redistribute, broadcast, resell, sublicense, share or make the source audio available to another person. You must not bypass access controls or use automated tools to scrape the service.

6. Intellectual property and audio rights

The website, software, branding, text, artwork, mixes and audio recordings are owned by or licensed to Ezo Connect Ltd. Access to the service does not transfer any intellectual-property rights. All rights not expressly granted are reserved.

7. Acceptable use

You must not interfere with the service or its security, attempt unauthorised access, upload unlawful material, misuse another person’s account or use realASMR in a way that infringes rights or breaks the law.

8. Availability and changes

We may add, replace or remove recordings and features, including during beta testing. We aim to provide a reliable service but do not guarantee that it will always be uninterrupted or error-free. Where a change materially affects a paid subscription, we will provide information and remedies required by applicable law.

9. Wellbeing

realASMR is intended for general relaxation, sleep routines and focus. It is not medical advice, diagnosis or treatment. Do not use it where listening through headphones would be unsafe, including while driving or operating machinery.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence. Subject to that, we are not responsible for losses that were not reasonably foreseeable, business losses arising from personal use, or failures caused by events outside our reasonable control.

11. Suspension and termination

We may suspend or close an account where these terms are materially breached, where required by law or where reasonably necessary to protect users, rights holders or the service. Where appropriate, we will explain the reason and any available next step.

12. Governing law

These terms are governed by the laws of Jersey. If you are a consumer elsewhere, you retain any mandatory protections provided by the law of your home country. Nothing in these terms restricts a right to use an applicable consumer dispute or court process.

13. Contact

Contact Ezo Connect Ltd at support@realasmr.com or by post at First Floor, Liberation Station, Esplanade, St Helier, Jersey, JE3 6BP. See our contact page for current details.