Refund and cancellation policy

realASMR is currently coming soon and is not taking subscription payments. This policy describes the intended approach once paid subscriptions open.

Paddle as Merchant of Record

Paddle is intended to process realASMR transactions as Merchant of Record. This means Paddle will be the seller of record for the transaction and will handle payment processing, applicable sales taxes, invoices and transaction-related buyer support. Purchases will also be subject to Paddle’s buyer terms and policies presented at checkout.

Subscription cancellation

You will be able to cancel a monthly or annual subscription through the billing-management route provided with the purchase. Cancellation stops the next automatic renewal. Unless a refund or mandatory consumer remedy applies, Plus access will continue until the end of the period already paid for.

Refund requests

For a transaction processed by Paddle, refund requests should be made using the contact or order-support route supplied by Paddle, or by contacting us at support@realasmr.com so we can help identify the purchase and appropriate route. Refund decisions and processing will follow Paddle’s applicable buyer policies, the checkout terms and consumer law.

Service problems and incorrect charges

If you are charged incorrectly, charged after a valid cancellation, or cannot access a paid service because of a fault on our side, contact us or Paddle promptly. We will investigate and work with Paddle to provide the remedy required by the purchase terms and applicable law.

Change-of-mind rights

Digital-content and digital-service cancellation rights vary by location and may depend on whether you asked for access to begin immediately. Any consent or acknowledgement required before immediate supply will be presented at checkout. Nothing in this policy removes a cancellation or refund right that applies by law.

How approved refunds are paid

Approved refunds are normally returned by Paddle to the original payment method. Bank and card processing times may vary. Ending or refunding a subscription may end Plus access in line with Paddle’s transaction status and the remedy provided.

No conflict with Paddle policies

This policy supplements rather than replaces Paddle’s buyer terms and refund processes. If Paddle’s mandatory buyer policy or applicable consumer law provides a stronger right, that stronger right will apply.

Contact

Contact Ezo Connect Ltd through our contact page or at support@realasmr.com.